Claiming JobSeeker Payment (JSP) 001-19051501

This file explains how a person can declare JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers ought to declare as soon as possible online through the Services Australia site.

To receive JSP an individual should:

– be of qualifying age for JSP
– fulfill Australian residence requirements for JSP
– be jobless, and
– searching for work and ready to participate in activities that increase their chances of finding a task, or
– unable to work, study or search for work due to medical condition, health problem or injury, employment or
– employed or studying full time and are unable to carry out these due to a medical condition, illness or injury and work or study to return to

If the consumer has actually shown they are unable to work due to a short-term incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW clients declaring JSP

A DSP consumer whose payments have actually been suspended/ cancelled return to work (RTW) can declare an alternate payment when:

– they are still working 30 or employment more hours each week, and
– their income falls below the JSP earnings test cut-off

For instance, a self-employed DSP consumer is still working 30 hours weekly, but their earnings has actually lowered. See Rates and Thresholds.

In all cases, examine if the consumer is eligible to have their DSP restored before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP approximately 13 weeks before the very first day of eligibility. On the day they end up being certified they need to supply their checking account balances, evidence of earnings and employment separation information.

Customers can begin an early claim online. They will have the ability to complete Your individual details, Your scenarios and Your financial information.

If making an early claim after a break in payment of 39 weeks or less, the customer will have fewer questions to respond to in the online claim.

Customers can not complete Review and Confirm, Next actions or submit the claim online up until within 2 week of being qualified for JSP. They will get a tip notice 14 days before the eligibility date.

A detained individual may lodge a claim as much as 3 weeks before release from jail. These claims are not considered early claims as the customer is certified however not payable when they claim.

Customers moving from an existing earnings support payment can lodge an early claim approximately 28 days before the date of credentials.

Online claims

Customers must create a myGov account and employment connect their Centrelink online account to it.

Once the consumer has linked their Centrelink online account to myGov, to begin an online claim for JSP they should:

– check in to myGov and gain access to their connected Centrelink online account
– ensure their personal information are appropriate. From the menu, choose the My information > Personal and contact details > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab

Customers claiming or transferring to JSP will see a lowered concern set as part of their online claim if they are:

– currently in receipt of an earnings assistance payment, or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

In some cases, a task is provided to the consumer on their Centrelink online account homepage approximately 28 days prior to losing certification for their existing payment.

The task will allow the consumer to carry out a streamlined claim process to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for customers considered unable or inappropriate to complete an online claim or candidates. ACC should also be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, employment via uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC means:

– the client can begin a claim online and a Service Officer can take it over, or
– a Service Officer can assist a client start a claim which can then be completed by the client in their Centrelink online account

Remote consumers

If the customer resides in a remote location and employment normally utilizes a representative, Remote Service Centre, or phone to do organization and is not able or unsuitable to finish an online claim, the consumer needs to be moved to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) team supplies specialised remote service for recognized remote customers.

The client should have:

– the remote sign showing on the Customer Overview, or
– a domestic address in a remote area

To examine the address is in a remote location:

– browse the town name in Office Locator
– view the Towns Result List
– view the Remoteness column

Customers with nominee arrangements

Correspondence candidates can send an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to declare JSP on behalf of their principal, offer an online claim initially. If they decrease the online claim offer, a Service Officer need to run Assisted Customer Claim (ACC) with the candidate.

If a candidate is claiming on behalf of a person, encourage the nominee to help the person claim JSP using the individual’s Centrelink online account. If the nominee is unable or reluctant to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some circumstances, it may not be sensible for a client to finish all Required jobs prior to sending their claim. These include exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).

Relocating to an Area of Lower Employment Prospects (MALEP)

Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have actually stopped briefly all Moving to a Location of Lower Employment Prospects (MALEP) assessments.

If the consumer has actually moved address within the previous 26 weeks, Services Australia must determine if they have reduced their employment potential customers by transferring to a new location.

If this is the case, the Service Officer should examine a possible MALEP work related exclusion period.

Unemployed due to a voluntary act or misconduct

If the customer has willingly left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, a joblessness failure or a Joblessness Non-Payment Period (UNPP) may have happened.

Do not create compliance action until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is gotten to identify a non-compliance occasion has happened.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most task seekers are subject to RapidConnect and are recommended of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job hunters who are qualified for a referral to a Workforce Australia or other expert service provider, will have a appointment reserved during the Participation Interview. Attending this very first supplier visit is known as the task seeker’s RapidConnect requirement.

In the majority of cases, conference RapidConnect requirements will identify the start date of the task candidate’s income assistance payment. Note: this undergoes task seekers fulfilling any waiting durations and certification requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will automatically refer brand-new task applicants to the Workforce Australia online employment service. This omits task applicants residing in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single client aged 55 years and over who have been receiving an income support payment or allowance for 9 or more constant months might be entitled to a higher rate of payment. The system will instantly compute this and use the proper rate for qualified consumers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data might present to consumers during their online claim. Employer information, name and ABN, will exist to the consumer if STP information is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to confirm the employer within the claim. If a client verifies the company, when on payment, STP pre-filled income will exist to the client when they report. If the customer does not validate the employer, as soon as on payment, the STP employer may provide to the customer again when they report.